![]() ![]() Where are you located and where are the products shipping from? In these cases, get in touch with us so we can also follow up on your order. No, only 1 discount code per order is possible.ĭelivery to some countries might be delayed due to our shipping carrier. Therefore, make sure you enter the correct address.Ĭan I use more than one discount code at a time? Unfortunately, there is no guarantee for this case. ![]() However, if your order has already shipped, we will get in touch with our carrier and see if it is possible to update the delivery address. If your order hasn’t been shipped yet, we will do what we can to correct the shipping address on your order. ![]() However if your order passes 12-hour mark, your item will be sent to manufacturing and therefore it is not possible to cancel your order afterwards.Ĭontact us right away at with your order number and correct address. ![]() Of course! After you place an order, you have 12 hours to cancel your order if you change your mind. No, unfortunately the technology to make plaques electronic is not yet available. Our album plaque, city map plaque and star map plaques are made from a high-quality Acrylic (also known as plexiglass) that looks just like glass, but is far more resistant to damage and will never shatter. However, we are going to do our best to stock up. We might be out of stock due to the high number of orders or unexpected situations. What if the design I want is out of stock? We will try our best to provide you solutions and alternatives in these cases. However do not worry, we would be happy to send a replacement product according to damage or if you accept we can give you a partial refund.Īfter you receive a damaged item, send us a message on our website or send us an email on Make sure you have taken photos of the damage and package you receive because these are needed for shipping carrier disputes.ĭepending on the damage type, we might need to run an investigation with our carrier and it might take up to 2-3 weeks. Unfortunately, these incidents can happen due to the nature of logistic chains worldwide. In order to start return process, send us an email on with your order number. But if you like to return your order because you didn’t like it the shipment costs are non-refundable and return expenses should be covered by the customer. We work with multiple shipping carriers, including DHL, FedEx, UPS and USPS.Īll these companies are reliable for us to ensure delivery of your order.įor customized products, unfortunately we do not accept returns since these items are custom made according to your preferences.įor not custom made products, we do accept returns in the first 30 days after your purchase, but we don’t accept returns on orders which have gone 30 days after the purchase. Which shipment companies do you work with? In case there is an issue with your order tracking information, please get in touch with us. You can track your order from FedEx’s, UPS's, USPS or DHL’s official websites. We will send the tracking number to you via email after your order has been shipped. Secured payment gateways and methods are used for either option. Also you can make purchase with PayPal as well. We accept payments via credit cards or debit cards with Visa, Visa Electron, Master Card, Maestro. Besides, there might be slight delays due to COVID-19 and shipping carriers. In case you need your order by certain date, make sure you place your order considering these dates. Then, depending on your choice of shipping, you will receive your order between 3 to 15 days. After you place your order, we are going to produce it in 1-5 days. ![]()
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